How Setyl optimized First Light's employee onboarding process

First Light is a charity for anyone who is experiencing or has experienced domestic abuse or sexual violence — covering regions from Devon, Cornwall, and the Isles of Scilly to Swindon and Wiltshire, and extending support across England and Wales.

The charity brought in Setyl to transform its onboarding process, creating a seamless and efficient experience for new joiners.

Before Setyl

First Light was struggling with a dated method of using Excel spreadsheets to keep tabs on asset possession and condition. Every so often, they'd hit a snag, believing a laptop was with one person, according to their spreadsheet, when it was in fact with someone else.

As a result, they found themselves having to play detective, chasing people down to find out who had what and where things were. Not only was this process time-consuming, but it was also a drain on resources and led to avoidable costs.

This outdated method also put a bump in the road for new joiners and leavers. The process was not smooth and sometimes felt more like a treasure hunt than onboarding or offboarding. They knew something had to change, which is when they turned to Setyl.

The solution

During a period of significant expansion, First Light found themselves having to provide essential equipment (laptops, mobile phones, and other devices) to a substantial influx of new staff members. The count of individual pieces rapidly increased, which had the potential to become a huge organizational challenge.

Setyl brought order to the potential chaos. Using smart asset labels and providing robust online support, Setyl helped to transition the process to a streamlined, manageable operation. Thanks to Setyl, First Light was able to effectively manage the considerable increase in equipment and staff, and enhance operational efficiency.

The results

User-friendly design

A critical part of the success of Setyl's solution was its user-friendly design. Team members were quick to share how effortless the process felt, with a notable absence of confusion about equipment ownership.

Setyl's smart asset labels made it straightforward to identify who an item belonged to. Rather than leaving equipment adrift and employees scratching their heads, all that was needed was a simple scan of the label. This user-friendly feature didn't just save time and eliminate confusion, but it also added another level of simplicity and intuitiveness to the process.

Streamlined employee experience

The effectiveness of Setyl's solution resonated with the staff, with many team members reporting how smooth their onboarding experience was.

A well-orchestrated and streamlined onboarding process sends a powerful message to new hires. It tells them they're joining an organization that is well-organized, values efficiency, and cares about their experience from day one.

Lighter administrative burden

One of the standout outcomes was the significant reduction in administrative load. No longer did First Light's team have to play detective with asset tracking or manage unwieldy spreadsheets. With Setyl, asset tracking became effortless, allowing the team to refocus their energy on what truly matters: their core mission.

The results were immediate and impactful. Less time spent on administrative tasks means more time devoted to driving the organization's initiatives forward. By lightening the operational load, Setyl not only created a more efficient environment, but also helped foster a more engaged and productive team.

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